All your questions about e111 answered here

To open an account at e111 you need an active mobile number and valid national ID card or passport details. The registration process is done entirely online and takes just a few minutes. Please note that only people aged 21 and above can open an account.

No. Under e111's rules, only one account is allowed per person. Creating multiple accounts using the same device, the same mobile number or the same ID document is a violation of the platform's terms and conditions and risks account suspension.

Click the "Forgot password?" option on the e111 login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you still have trouble, contact 24/7 live chat support.

Account verification keeps your account protected from unauthorised access and helps prevent fraud. Confirming your identity before submitting a withdrawal request is part of e111's safe and transparent service. Transactions on properly verified accounts are also processed faster.

Yes, e111 is fully mobile-friendly. The site works easily from any Android or iOS browser. Every feature available on desktop is also available on mobile — login, deposit, play games and withdraw, all in the palm of your hand.

The minimum deposit across all payment methods at e111 is ৳100. bKash, Nagad, Rocket, Upay and bank transfer — this limit applies to every method. You can start with a small amount to try out the platform easily.

Funds deposited via bKash, Nagad or Rocket are generally credited to your e111 account instantly. Bank transfers may take a little longer. If the deposit amount does not appear in your balance, contact live chat with the transaction reference number for assistance.

The minimum withdrawal amount from e111 is ৳800. Once a request is successfully submitted, the money generally arrives in your bKash, Nagad or chosen method within 10 to 45 minutes. You will receive a notification once the withdrawal is processed.

e111 itself does not charge any transaction fees. However, mobile banking operators (bKash, Nagad, Rocket, etc.) may apply their own charges. It is a good idea to check the fee structure of the relevant payment method before making a transaction.

Yes, transactions via Nagad and all other accepted payment methods are completely safe. e111 uses SSL encryption, so your financial information stays protected. Never send money through a third party — only transact through the channels indicated by the platform.

Yes, withdrawal requests can be made at e111 seven days a week, twenty-four hours a day. However, processing times may depend on the business hours of the bank or payment provider. The support team is always ready to help with any difficulties.

e111 offers slots, live casino, cricket and football betting, fishing games, card games and many more. Games from world-class providers such as PG Soft, Pragmatic Play, JILI and Spribe are all available under one roof. New games are added regularly.

To bet on BPL or any other cricket tournament, go to the cricket section of e111. Select your preferred match from the list of ongoing or upcoming matches, choose the bet type and set the amount. Read the terms and conditions carefully before betting. If you want to place a multi-bet, use the multi-bet section.

RTP, or Return to Player, is the theoretical rate at which a game returns a percentage of total wagers to players over the long term. It is a long-term average, not a guarantee for a single session. A higher RTP is generally more favourable, but entertainment value, volatility and bet size should also be taken into account.

All games at e111 run on software from certified providers, which use a Random Number Generator (RNG). This ensures that every result is completely unbiased and random. Fair play is a core principle of e111.

Yes, the live casino games at e111 are optimised to run smoothly in mobile browsers. Keep a stable internet connection for the best experience. Live table games from Evolution Gaming and Ezugi are especially popular on mobile.

When you open a new account at e111 and make your first deposit, you receive a 120% bonus of up to ৳5,000. For example, if you deposit ৳2,000 you can start playing with a total of ৳4,400. The bonus is added to your account automatically; no separate code is required.

The wagering requirement on the e111 welcome bonus is 25 times. This means the bonus amount multiplied by 25 must be wagered before it becomes withdrawable. Read the bonus terms and conditions carefully before claiming.

The e111 VIP programme has three tiers — Bronze, Silver and Gold. You move up to a higher tier automatically through regular play. At the Bronze tier, weekly cashback can reach up to 0.3%; at Silver up to 0.5%; and at Gold up to 0.8%.

VIP members receive a set percentage of their net losses back as cashback every week. This benefit is added directly to the account balance. Gold VIP members enjoy the highest weekly cashback, giving regular players extra protection.

Yes, e111 offers various promotions during Eid, Pohela Boishakh, Victory Day and other special occasions. These offers are generally available for a limited time. Visit the site regularly or ask via live chat to stay updated on the latest promotions.

e111 uses the highest level of SSL encryption to keep all personal and financial information secure. Your data is not shared with third parties. Read our privacy policy for full details.

Yes, e111 is for people aged 21 and above only. Age is verified at the time of registration. Keeping minors away from gambling is one of our key responsibilities. Parents can use parental control software to restrict children's access to this site.

e111 takes responsible gaming seriously. If you feel that your play is getting out of control, you can set up self-exclusion or a deposit limit. Visit our responsible gaming page or contact live chat for help with this.

Self-exclusion is a protective measure that lets you restrict access to your own account for a set period of time. Request it from the support team via e111 live chat or email and they will activate it promptly. No deposits or bets will be possible during this period.

The e111 support team is available seven days a week, twenty-four hours a day. You can speak directly in Bengali via live chat. To contact us by email, write to [email protected]. There is no phone or WhatsApp number.