e111 Terms and Conditions

1 General Provisions

e111 is an online entertainment platform that provides casino games, slots, live casino and sports betting services for users in Bangladesh. These Terms are drawn up in accordance with the laws of Bangladesh and govern your relationship with the e111 platform.

1.1 Applicability

These Terms apply equally to the e111 website, mobile version and all services provided through any device or platform. As a user, you are required to comply with all rules and terms set out in this document.

1.2 Language

The original version of these Terms is written in Bengali. If a conflict arises between the Bengali text and any translation or description in another language, the Bengali version shall be considered final.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to register on e111. This platform is operated for users aged 21 and above only. If age information provided at registration is found to be false, the account will be immediately closed and the associated balance may be forfeited.

2.2 One Account Policy

Each individual may open only one account. Operating multiple accounts from the same person or the same device is strictly prohibited. If this policy is violated, all associated accounts will be closed and all bonuses will be cancelled.

2.3 Accuracy of Information

You are required to provide accurate, complete and up-to-date personal information at the time of registration. Providing false or incomplete information may cause delays in the account verification process and withdrawals may be placed on hold.

2.4 Identity Verification (KYC)

For withdrawals above a certain amount, or at any time at the platform's discretion, users may be asked to submit the following documents for identity verification:

• Scan copy of National ID (NID) or passport
• Recent bank statement or utility bill
• Proof of payment method ownership (bKash/Nagad screenshot)

The withdrawal process may be temporarily suspended until verification is complete.

3 Account Security

You are solely responsible for maintaining the security of your account. Keep your username and password confidential and do not share them with any third party.

• Use a strong password — at least 8 characters, including numbers and special symbols.
• Always log out after logging in on a public computer or shared device.
• If you suspect unauthorised access to your account, notify our support team immediately.
• All transactions and bets placed using your account will be considered your own.

4 Deposits and Withdrawals

4.1 Payment Methods

e111 supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. Only payment accounts registered in your own name may be used.

4.2 Minimum Amounts

• Minimum deposit: ৳100 (all methods)
• Minimum withdrawal: ৳800

4.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 10 to 45 minutes. This time may increase if identity verification or a security review is required.

4.4 Transaction Terms

• Deposits cannot be cancelled once credited to the account.
• e111 reserves the right to complete identity verification before processing a withdrawal request.
• If a suspicious transaction is detected, the withdrawal will remain on hold until the investigation is complete.
• Withdrawals to third-party accounts are not permitted; withdrawals will always be made to the original payment method used for the deposit.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. This bonus is granted once only and applies to the first deposit only.

5.2 Wagering Requirements

A 25x wagering requirement must be completed before the welcome bonus can be withdrawn. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.

5.3 General Bonus Terms

• Bonuses may only be used for placing bets on the e111 platform and cannot be withdrawn directly.
• Any attempt to collect bonuses from multiple accounts will result in all bonuses being cancelled and the accounts being closed.
• e111 reserves the right to modify or cancel bonus offers at any time.
• If a promotion has specific terms, these will be clearly stated on that offer's page.
• Using any strategic or fraudulent method to obtain bonuses is prohibited.

5.4 VIP Program

e111's VIP program has three tiers. The weekly cashback rates are as follows:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback

You can advance to a higher VIP tier through regular gaming activity. Specific benefits and terms apply to each tier separately.

6 Gaming Rules

6.1 System Errors

Bets or payments processed incorrectly due to a server or software error will be considered void. In such situations, e111 reserves the right to correct the error amount from the user's account.

6.2 Bet Outcomes

The outcome of all bets is determined by a random number generator (RNG) or, in the case of live dealer games, by real-world results. e111 does not predetermine or alter game outcomes.

6.3 Disconnection

If your internet connection is lost during play, the game state is saved automatically. Any active bet will continue as normal after reconnection. e111 will not be held responsible for any loss caused by disconnection.

7 Prohibited Conduct

The following activities are strictly prohibited on the e111 platform:

• Using the platform for money laundering or processing illegal funds
• Exploiting the bonus system or promotions by fraudulent means
• Attempting to access the platform through hacking, viruses or any other technical means
• Playing games using automated bots or software
• Using or attempting to steal another user's account credentials
• Exploiting game errors or vulnerabilities to gain an unfair advantage
• Using abusive, discriminatory or threatening language on the platform

8 Limitation of Liability

8.1 Service Availability

While e111 always strives to ensure uninterrupted service on the platform, temporary disruptions may occur due to maintenance, technical issues or other reasons. e111's liability for any loss resulting from this is limited.

8.2 User Responsibility

Participation on the e111 platform is entirely voluntary. Any money lost through gaming is the user's own responsibility. e111 is not directly or indirectly liable for financial losses.

8.3 Third-Party Software

e111 uses third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). e111's liability for the performance or reliability of these providers' games is limited.

9 Privacy and Data Protection

e111 gives the highest priority to protecting users' personal information. All data is secured by SSL encryption and is not shared with third parties without the user's consent.

To learn about our full data protection policy, please read the Privacy Policy page. Detailed information on how personal data is collected, stored and used can be found there.

10 Responsible Gaming

e111 takes responsible gaming seriously. We believe gaming is a form of entertainment — it should never become a source of financial pressure or mental distress.

10.1 Self-Restriction Tools

• Set daily, weekly or monthly deposit limits
• Set wagering amount limits
• Option to temporarily or permanently suspend your account
• Self-exclusion programme

To learn more about these tools, visit our Responsible Gaming page or contact our team via 24/7 live chat.

10.2 Protection of Minors

e111 strictly prohibits minors from accessing the platform. Parents and guardians are advised to use appropriate parental control software to prevent children and teenagers from accessing online gaming platforms.

11 Account Closure and Suspension

11.1 Closure by User

You may request to close your account at any time through our support team. Any remaining balance must be withdrawn before the account is closed.

11.2 Suspension or Closure by e111

e111 may suspend or permanently close an account without prior notice in the following situations:

• If any clause of these terms and conditions is violated
• If fraud or money laundering is suspected
• If registration was completed using false information
• If identity verification fails
• If an account remains inactive for an extended period

11.3 Inactive Accounts

An account will be considered inactive if there is no login or transaction for 12 consecutive months. In such cases, e111 may charge an inactivity fee for the maintenance of the account balance, and the user will be notified in advance by email.

12 Changes to Terms and Conditions

e111 reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified by email or via a notice on the platform for significant changes.

Continued use of the platform after any changes will be considered as your acceptance of the revised terms and conditions. It is recommended that you visit this page regularly to stay informed about updates.

13 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

After receiving a complaint, we will try to resolve it as quickly as possible. Complex matters may take a little more time for investigation. For more details, visit our FAQ page.