e111's Privacy Policy — Your Information Is Our Responsibility

1 Types of Information We Collect

e111 may collect the following types of information from individuals registered on and using its platform:

a) Personally Identifiable Information:

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Current address

b) Financial Information:

• bKash, Nagad, Rocket, or Upay mobile banking account number
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

c) Technical and Device Information:

• IP address and geographic location (at country level)
• Browser type and version
• Device operating system
• Session time and page visit patterns

2 How We Collect Information

e111 collects information through various methods, including:

• Registration Process: Information you provide when creating an account.
• KYC Verification: Documents submitted to confirm your identity.
• Transaction Activity: Information automatically recorded during deposits and withdrawals.
• Customer Support: Information you share via live chat or email.
• Cookies and Tracking: Technical information automatically collected while using the website.

In every instance of data collection, we ensure the process is transparent and limited to the relevant purpose.

3 Purpose of Using Information

Collected information is used only for the following legitimate purposes:

• Account Management: Ensuring registration, login, and account security.
• Identity Verification: Preventing fraud and confirming legitimate users.
• Transaction Processing: Completing secure financial transactions via bKash, Nagad, Rocket, Upay, or bank.
• Customer Support: Resolving your issues and answering your questions.
• Security Monitoring: Detecting unusual activity, fraudulent transactions, and account breaches.
• Service Improvement: Analyzing the platform to improve the user experience.
• Responsible Gaming: Monitoring unusual gaming behavior and intervening when necessary.
• Notifications and Updates: Informing you of policy changes or important account information.

4 Sharing Information with Third Parties

e111 does not sell users' personal information to third parties. However, information may be shared in certain specific cases to operate the service:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
• Identity Verification Services: Trusted verification agencies for the KYC process.
• Technology Service Providers: For hosting, cybersecurity, and analytics services — who are bound by strict confidentiality agreements.
• Legal Obligations: In cases of court orders or legitimate demands from government authorities.
• Fraud Investigations: With relevant authorities in investigations related to financial crime or money laundering.

When sharing information with third parties, we ensure that only the minimum necessary information is provided.

5 Cookies and Tracking Technologies

The e111 website uses cookies and similar tracking technologies. These technologies are used for the following purposes:

Essential Cookies:

• Keeping login sessions active
• Security verification
• Saving language and preference settings

Functional Cookies:

• Personalizing user preferences and experience
• Analyzing which parts of the site are used most

Analytical Cookies:

• Monitoring visit count and duration
• Identifying errors and improving the platform

6 Data Security Measures

To protect your personal and financial information, e111 has adopted industry-standard technical and organizational measures:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Password Hashing: Passwords are secured with industry-standard cryptographic algorithms.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Routine testing to identify and resolve system vulnerabilities.
• Access Controls: Only authorized staff have access to the information they need.
• Data Backup: Information is stored in secure, encrypted backups.
• Unusual Activity Monitoring: Around-the-clock surveillance of suspicious transactions and login attempts.

If a security breach occurs that affects your information, we will notify you as quickly as possible.

7 Data Retention Period

We retain your personal information only for as long as necessary. The following policy is followed:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Transaction information may be retained for a defined period after account closure for financial regulatory and fraud prevention purposes.
• Transaction Records: Financial transaction data is retained for an extended period as it may be needed for legal requirements or dispute resolution.
• Log Files: Security-related logs are retained for a short period.

Once the defined retention period ends, data is securely deleted or anonymized so that individuals cannot be identified.

8 Your Rights

As a user of e111, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be limited.
• Right to Object: You can object to receiving marketing communications.
• Right to Data Portability: You can receive your information in a structured format.

9 Protection of Minors

e111 is strictly for individuals aged 21 and above only. We do not knowingly collect, store, or process personal information of anyone under the age of 21.

The registration process includes an age verification step. If we find that a minor has registered, that account will be closed immediately and all related information will be deleted.

If you believe a minor has created an account, please contact us.

10 Changes to This Policy

e111 may update this privacy policy from time to time. Reasons for changes may include:

• Addition of new services or features
• Technical changes or security improvements
• Legal or regulatory changes
• User feedback or suggestions

Whenever significant changes are made, we will notify you via your registered email or through a notification on the platform. Continued use of the site after changes will be taken as your agreement to the new policy.

The previous version is always kept on the site with its publication date and is available upon request.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, you can reach us in the following ways: